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Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
How long will it takes?
Please allow a minimum of 14 working days from date we receive your return package to you.
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.
To return your products, please send the whole product(s) back with its original packaging to:
No 77, Jalan Kempas Indah 1/3,
Taman Kempas Indah,
Johor bahru, Johor.